Home-Start Spelthorne

Support and friendship for families

Home-Start Spelthorne

Support and friendship for families

Useful Links

Below are a list of useful links including telephone numbers and websites. Clicking on the links will open a web page for the site in a new window. The page is organised as an expandable “accordion” which makes access easier for mobile users. Simply locate the title of the organisation you are looking for and then click on the title. The entry will expand to show you the detail along with any links to external sites.

Local Services Government websites

Spelthorne Borough Council

website: www.spelthorne.gov.uk

Surrey County Council

website: www.surreycc.gov.uk

Home-Start Surrey

Vernon House
28 West Street

website: http://homestartsurrey.org/
email: admin@homestartsurrey.org

Important Safeguarding Notice:

The new telephone number for referring to Surrey Children’s Services Multi-Agency Safeguarding Hub (MASH) – 0300 470 9100

Children Centres in the Spelthorne area

Offering a wide range of activities and services to local families with children under five

Bucklands Sure Start Children’s Centre

Buckland Primary School, Berryscroft Road, Laleham, Staines. TW18 1NB
Tel: 01784 227977
website: www.bucklandchildrenscentre.com

Clarendon Children’s Centre

Knapp Road, Ashford. TW15 2HZ
Tel: 01784 424759

Kenyngton Manor Sure Start Children’s Centre

Bryony Way, Sunbury, TW16 7QL
Tel: 01932 755110
Website: www.kenyngtonmanor.org

Saxon Sure Start Children’s Centre

Saxon School, Briar Road Shepperton, TW17 0JB







Tel: 01932 569742

Website: www.saxonchildrenscentre.com

Spelthorne Sure Start Children’s Centre

Spelthorne Infants & Nursery School,
Chertsey Road,
TW15 1SF
Tel: 01784 251976
Website: www.spelthornechildrenscentre.org.uk

Stanwell Sure Start Children’s Centre

Hadrian Way, Stanwell, TW19 7HE
Tel: 01784 241407
Website: www.stanwellchildrenscentre.co.uk

National Organisations

Home-Start UK

For more information about the national organisation of
Tel: 0800 068 6368
website: www.home-start.org.uk

Citizens Advice Bureau

For free, independent and confidential advice about legal, money and other problems.
Tel: 08444 111444      

Women’s Aid

Working to end domestic violence against women and children.
Tel: 0808 2000 247    

NHS Services

Feeling poorly?  Had a minor accident?  Dont just go to A&E…
NHS services are available elsewhere so if it is not a serious emergency try the following:
PHARMACIST – Who is a health care professional and can provide advice and treatment for common conditions such as diarrhoea, headache, sore throat, coughs, minor illnesses and skin conditions.
GP – Your GP is your first point of call for on-going illnesses or injuries.
WALK-IN CENTRE – If you have an urgent but non-life threatening injury or illness, e.g. cuts, sprains, strains, minor burns or scalds.
To find the right treatment visit website:  www.nhs.uk

NHS Direct

Useful site for information and advice from online medical staff.
Tel: 0808 2000 247
website:  www.nhsdirect.nhs.uk

Mums Net

Useful site with lots of help and advice for parents with young children.
website: www.mumsnet.com


Useful with lots of advice for parents and young children.
website: www.netmums.com

Money Saving Expert

Useful advice making your money go further, special offers etc.
website: www.moneysavingexpert.com


National website offering help and advice for disabled young people and their families.
website: www.kids.org.uk

The Brigitte Trust

The Brigitte Trust provides non-medical support at home for people with a life-threatening illness and their carers.  The service is free of charge.  Volunteers offer emotional support and help in practical ways, e.g. shopping, transport, hospital appointments or by providing respite time for a carer.
website:  www.brigittetrust.org

First Aid at your Fingertips

The British Red Cross has produced an app for your mobile phone or mobile pc device giving information and advice for Baby and Child First Aid.  This mans you are only a few clicks away from learning essential first aid which can save lives.  The app provides useful videos, animations, self-test section and an A&E finder.
website:  www.redcross.org.uk/babyand childrenapp

The British Red Cross Free App

The British Red Cross has produced an app for your mobile phone or tablet giving information and advice for 18 everyday first aid scenarios, as well as tips on how to prepare for emergencies, from severe winter weather to road traffic accidents.

With videos, interactive quizzes and simple step-by-step advice, it has never been easier to learn first aid.
website:  www.redcross.org.uk/app

Care for the Family – help for bereaved parents

Care for the Family offer support for parents who have lost a child.
Through discussion with parents they have developed a list of ‘Dos and Donts’ which are useful for anyone working with or supporting
bereaved parents.  This list is available from the Home-Start Spelthorne Office.

website:  www.careforthefamily.org.uk

TAMBA (support for twins and multiple births)

Website offering support for families with twins and multiple births
website: www.tamba.org.uk

Project Linus

Project Linus is a network of volunteer needlewomen throughout the UK whose aim is to provide comfort and cheer to babies, children and teenagers who are sick or distressed by providing homemade quilts and all are different.
website:  www.projectlinusus.org.uk

Fire Safety

Last year over 200 people died in fires in the home.  You are at least
4 times more likely to die in a fire in the home if there is no working
smoke alarm.  500 children under the age of 11 are injured and 11
are killed in fires in the home in England every year.

In the event of a fire GET OUT, STAY OUT and call 999.

For information on fire safety see www.direct.gov.uk/firekills

Change 4Life – Sugar Swaps

The NHS Change 4 Life website has many ideas on how you can eat smart.  You can download activity packs, recipes and exercise tips which can help families learn how to live a healthier lifestyle and reduce obesity in children.  See:  www.nhs.uk/change4life

It is surprising how much sugar there is in some of the food and drink we give our children.  Too much sugar means extra calories, which can cause fat to build up and could lead to heart disease, some cancers and type 2 diabetes.

Change4Life is helping families cut back on sugar with a fantastic FREE Sugar Swaps pack, including a Sugar Swaps guide, money-off vouchers and more!  For information visit: www.nhs.uk/Change4Life/Pages/change-for-life.aspx


STEP CHANGE Debt Charity

Free debt advice online.  Find out about a debt management plan (DMP) which can help someone to manage their debts and pay them off at a more affordable rate.  Get expert advice with issues like rent arrears or house repossession and bankruptcy. For more information go to www.stepchange.org


Surrey Welfare Rights Unit – Money Matters for Every Child

 Did you know that in the UK it is estimated that over £15bn of benefits is unclaimed?  Surrey Welfare Rights Unit can offer independent and confidential advice to families who have specific benefit queries.  The benefit system is extremely complicated and families are not always receiving all that they are entitled to.  Parents may be wary of making an enquiry because they think it will immediately affect what they are already in receipt of by Surrey Welfare Rights Unit will provide them with the information they need before they make any changes to their claim.  If you know of a family who need more information please contact the Home-Start Spelthorne office so we can forward the query.


Anxious? Stressed? Depressed? try leso Online

Online talking therapy can help.  Get one-to-one therapy with a qualified therapist free through Ieso online.

If you are registered with a GP in North West Surrey, East Surrey, Surrey Downs, Guildford and Waverley or Surrey Heath you can self-refer to our online therapy service promptly and easily without the need to visit your GP.  Visit: www.iesohealth.com/surrey or telephone 01954 230066.

Pandas Foundation (Pre and Postnatal Depression Advice and Support)
PANDAS provice help to improve the lives of people affected by Pre (Ante) and Postnatal illness, for those living with Antenatal Depression, Postnatal Depression, OCD, Anxiety, Psychosis and their family and carers.  Advice and support is available.  Visit the website www.pandasfoundation.org.uk or see their Facebook page www.facebook.com/PANDASFoundation.

Local Organisations

The following organisation operate in and around Spelthorne and Staines area.

Health Visiting Team
The Spelthorne Health Visitors are now all located in Ashford Clinic, Stanwell Road, Ashford.  All enquiries must go through the central telephone number: 01784 883728  When they receive an enquiry from a parent, a health visitor will be allocated to respond.
North Surrey Domestic Abuse Service


Covering the boroughs of Epsom, Ewell, Elmbridge and Spelthorne.

North Surrey Domestic Abuse Service provides a confidential phone line for anyone who needs support,l advice, guidance and information because of domestic abuse.  They also run the Freedom Programme which is a free course raising awareness of domestic abuse.  It consists of 11 sessions and aims to empower women who have experienced domestic abuse.  Each session looks at different types of abuse and the impact of the behaviour on women and children.  The Outreach workers will meet their clients in an appropriate and safe location and can offer advice about benefits, court orders and how to keep safe.

Tel: 01932 260690

Website: www.nsdas.org.uk

Carers Support Spelthorne becomes Action for Carers

Action for Carers Surrey has now taken over the services for carers across Surrey so the local branch of Carer’s support no longer exists.  However, carers will still be offered services but will need to contact Action for Carers through their website:  www.actionforcarers.org.uk

Jacqui Maclean has moved over as Senior Advisor, Action for Carers Surrey (or Surrey Young Carers) Direct Line: 0303 040 1234

Debtscape Shepperton

Is a locally based debt advice centre, operating in association with Community Money Advice, a registered national debt advice charity.  They offer a FREE advice service to help anyone who needs advice concerning the management of their personal debts regardless of religion or beliefs.  They operate in Spelthorne, Walton-on-Thames, Weybridge and Hersham.

To contact Debtscape Shepperton directly please call: 01932 245536 or email at advice@debtscapeshepperton.org.

Oak Tree Cafe

A friendly and relaxed place where adults experiencing mental ill-health can support and encourage on another.

Wednesdays 7 – 9 pm

The Jubilee Centre, Manygate Lane, Shepperton. TW17 9EE


Walton & District Twins Club

Meet other families with multiples in the area at St John’s C of E Church, 1 The Furrows, Walton-on-Thames KT12 3JQ.  Thursday playgroup from 10 am to 12 pm.

website: www.waltontwinsclub.org.

Get Smart with Art

Saturday Craft Club
10-11am – 5-8 year olds
11.30-12.30am – 8-11 year olds
Spelthorne Resource Centre,
Staines Park,
Commercial Road,
Staines. TW18 2QW

For further information contact Leisure Services on 01784 446433 or email leisure@spelthorne.gov.uk.

Learn with Me

Child development tips for parents of 0 to 5 year olds
Get your child off to a great start with fun activities.

Find them at:  www.surreycc.gov.uk/earlylearning

Voluntary Support North Surrey

Staines Library (First Floor)
Friends Walk
TW18 4PG

01784 465536

Web: www.voluntarysupport.org.uk


Support Groups for Parents who care for a child with Special Needs


Carers Support Spelthorne have monthly support meetings for parents who care for children with Aspergers, ADHD and those who are on the Autistic Spectrum.  These meetings are held at Spelthorne Borough Council offices and offer a good opportunity for parents to share their experiences, get ideas and to make friends.

For more information contact the Home-Start office or Carers Support Spelthorne directly on tel no 01784 444233.

Also you can visit www.carerssupportspelthorne.co.uk

Useful Contact Numbers:

Contact a Family Helpline:  08908 808 3555

Crossroads:  01784 446294

SID (Social Information on Disability):  0800 043 9395  or www.asksid.org.uk

Surrey Family Information Service

Subsidised relationship support from Relate West Surrey is now available for parents raising a child with a disability.

More information can be found at the following website or by telephoning 01483 715285. www.relatewestsurrey.org.uk or
www.relate.org.uk for the national site

Manna Food Bank
Families living in Spelthorne who are struggling financially can be referred to the Manna Food Bank.  For more information contact the Home-Start office, the St Peter’s Church Office or visit:http://www.mannafoodbank.org.uk
Jigsaw – Support for bereaved children

Jigsaw is a grief support project for bereaved children.  They offer support groups and activities for those children who have been affected by the death of a close relative.  They can also offer parents guidance on how best to talk to their children and the use of age appropriate language.  Children often perceive things very differently to an adult.  for example, if you say to a child ‘I lost my Mum’, they would probably assume that the person is lost but could be found just like a lost toy.  For more information visit.
Website: www.jigsawsoutheast.org.uk

Early Support Service

The Surrey Early Support Service offers parents information about local services for young children with special needs or disabilities. They can help to co-ordinate services ensuring that everyone involved is aware of the overall needs of the child.

A key worker may be allocated to a family who will assist with arranging meetings and supporting the parents. For more information visit their  website: www.surreycc.gov.uk/earlysupport
Tel:  01372 833423


Many two year old children in Surrey will qualify for 15 hours free childcare per week.  This childcare may be provided by a nursery placement or with a registered child minder.

To find out if a child meets the criteria or for more information visit and search FEET.
Website: www.surreycc.gov.uk/FEET

The Importance of Dental Care from a Young Age
Currently in the UK there is a concern for the health of children’s teeth.  Do parents know when to start brushing?  Do parents supervise brushing?  Are children eating too much sugar?  We need to help parents access the dentist and increase awareness of the importance of good dental care.  There is a lot of information on the internet.  For example:  http://www.knowyourteeth.com/family/
Healthy Start

What is Healthy Start?

If you are pregnant or have a child under four years old you could get Healthy Start vouchers to help buy some basic foods.  This means tested scheme which provides vouchers to be spent with local retailers.  To qualify, you or your family must be in
receipt of certain benefits, e.g. Income Support, Child Tax Credits.  The vouchers can be spent on cow’s milk, fresh or frozen fruit and vegetables and infant formula milk.  Claim forms are available from the Midwife or Health Visitor.
website:  www.healthystart.nhs.uk

GETWISE SURREY (welfare benefits information)

Get WiS£ is a new welfare benefits information, advice and support service  being provided through a partnership of the following organisations in Surrey: Surrey Disabled People’s Partnership (SDPP), The Youth Consortium (TYC), Surrey Association for Visual Impairment (SAVI), Age UK Surrey and  DeafPositives.

As a result of the Welfare Reform Act 2012, there will be a wide ranging implications for people receiving or eligible for a variety of welfare benefits.  This is a free, independent, confidential service to provide information, advice, and support in respect of welfare benefits to all people in Surrey and in particular:  All disabled people and their families, families with disabled children, older people (over pension age), lone parents, young people (16-25 years).

For more information see website: www.getwisesurrey.org.uk

First Steps Surrey NHS

Who we are and what we do

We aim to hlep people find their way back to emotional well-being.  The goal is to help people talk about and understand their emotions, thoughts and feelings, and make informed choices in addressing their mental health needs.

We are trained mental health advisors with backgrounds in a variety of professions.  We offer a range of self-help resources, educational sessions and signpost people to other relevant local services.

We provide a range of services that include:

  • information and advice from our website, phone-line, leaflets and briefing sessions;
  • self-help booklets and recommended reading;
  • workshops to help you understand common emotional issues and learn how to maintain and improve emotional well-being (Emotion Gyms);
  • information on how to access local and national organisations;
  • support for communities and local services in promoting mental well-being.
  • a training programme for health, social care and voluntary services workers; and
  • information about mental health for employers and employees regarding prevention, stress management and support for staff experiencing mental health problems.

We don’t provide one-to-one support but can provide contact details and information on local therepy and counselling services.  If you experience a crisis please contact your GP or an emergency service.

The First Steps service is for anyone aged 18 years or above who is looking to take the first steps to improve mental well-being for themselves, their friends or family members.

Contact us: T: 0808 801 0325 or E: first.steps@nhs.net

Learn with Me
Child development tips for parents or 0-5 year olds.  Learn with me is a county wide campaign encouraging families to get their children off to a great start through fun activities.  Parents can visit: www.surreycc.gov.uk/earlylearning  to discover useful information and download free sheets full of tips.
Early Help Strategy

Surrey Children’s Services are changing.  When a concern about a child is received by Children’s Services a Child and Family assessment will now take place which will be more comprehensive and will involve offering support and intervention to families.  Social Workers will undertake the assessment and will work alongside other  agencies to ensure the appropriate intervention is in place.  Children who meet the threshold for child protection will be worked with by the Child Protection Team.

The Early Help Assessment

The Early Help Assessment will be replacing the CAF.  This will also be a more holistic assessment of the whole family situation where there is a need for additional services.

Home-Start Spelthorne wishes to recognise the following organisation for their support.

The Staines Society of Model Engineers

Operate the railway in Staines Park every 4th Sunday in the month, weather permitting.  For more information see: www.ssme.org.uk

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